Only 1 in 10 SMEs receive payments instantly as Vodeno publishes SME Payments Report

More than two-thirds of European small and medium enterprises (SMEs) are planning to adopt real-time payment processing in the next 12 months, new research from Vodeno has revealed.  

The banking-as-a-service (BaaS) provider commissioned an independent survey among 2,004 senior decision-makers in SMEs across the UK (504), Belgium (500), France (500) and the Netherlands (500). The results are presented in a new report: Crossing Borders – Understanding the SME Payments Landscape.

The study found that 68 per cent are planning to adopt real-time payment processing in the next 12 months.

At present, just 10 per cent of SMEs said they receive payments instantly, and only 11 per cent within an hour. By comparison, 35 per cent said it takes between two and three days for a payment to reach their account, while 25 per cent said the process takes approximately one day.

For almost a quarter (23 per cent) of European SMEs, delays in making and receiving payments has been a hindrance to their international growth.

Vodeno’s research also found that 61 per cent of companies are experiencing issues with foreign exchange rates, labelling them “a significant drain on resources”.

The majority (57 per cent) of respondents said they are planning on switching their payment provider in the coming year. Speed and ease of payments (selected by 37 per cent of SMEs), cost-effectiveness (35 per cent), and security guarantees and compliance standards (29 per cent) are the most important factors for choosing a payment rail.

Nikhil Sengupta, global sales director of Vodeno, said: “Speed, ease and cost of payments is of utmost importance to SMEs, and our research underlines how high costs and lengthy delays in receiving payments are seriously hindering their day-to-day operations and growth plans.

“Instant payment processing is now on the radar for most of Europe’s SMEs, but the question is whether they can find the right partner to deliver this, efficiently without exorbitant fees.

“Today, there is greater choice for SMEs where payment processing is concerned, and BaaS providers are leading the charge to give access to faster payment options that are secure and cost-efficient.”